BANKING & FINANCIAL SERVICES
27 October 2025
What have been the key factors behind CryptoMKT’s success and growth in the cryptocurrency industry across Latin America?
At CryptoMKT, our success is deeply rooted in three key pillars: regulatory commitment, user-centric innovation, and financial inclusion. Since our inception in 2016, we’ve prioritized building a compliant, transparent, and secure ecosystem tailored to the unique financial realities of Latin America. We were among the first in the region to implement robust AML protocols, long before regulation became a trend. Our relentless focus on education, accessibility, and responsible onboarding has allowed us to grow sustainably in markets often marked by volatility and low trust in traditional institutions.
As the only female CEO globally leading a crypto fintech at this scale, I believe our diversity in leadership has played a strategic role in building a more inclusive and empathetic company culture, which is reflected in how we serve our users and communities.
Could you walk us through CryptoMKT’s current core business and the main services or solutions you offer to users and institutional clients?
CryptoMKT operates as a full-service cryptocurrency exchange with a strong focus on compliance, usability, and regional adaptation. Our core business revolves around enabling seamless and secure access to digital assets—primarily Bitcoin, Ethereum and stablecoins— through local currency support in Chile, Argentina, Brazil, Colombia, Peru and Mexico.
For retail users, we offer intuitive tools to buy, sell, save, and send cryptocurrencies instantly. For institutional clients, including NGOs, companies and financial entities, we provide OTC services, liquidity provisioning, custody solutions and blockchain-based payment rails. Our recently launched AI assistant, IRIS, further enhances user experience by delivering personalized support and education 24/7.
How would you describe the competitive landscape of the crypto and digital asset sector in the region, and what unique strengths or advantages set CryptoMKT apart?
The Latin American crypto market is dynamic, fragmented and rapidly evolving. While many global exchanges enter the region with generic models, CryptoMKT stands out by operating with deep local insight and regulatory engagement. We are one of the few exchanges with direct relationships with banks, regulators, and tax authorities, which enables us to offer services others simply can’t.
Our long-standing presence, credibility and track record of integrity are unmatched in the region. We’ve grown organically—without relying on aggressive marketing or unsustainable incentives—because our users trust us. That trust, earned over years of consistency, is our most powerful competitive advantage.
What is the current scope of CryptoMKT’s market presence and what expansion or development plans do you foresee in the near future either geographically or in terms of product offerings?
Today, CryptoMKT is present in six Latin American countries and serves over 700,000 users. We are preparing to expand our footprint into new Spanish-speaking markets and exploring entry points in Europe through strategic alliances. Geographically, we’re focused on underserved regions where crypto adoption can meaningfully impact financial inclusion.
On the product side, we’re developing tools for crypto savings, lending and merchant payment integration. Our vision is to become a multi-asset platform that simplifies access to digital finance for both individuals and businesses. We are also investing in education and transparency tools to help users navigate the evolving regulatory environment with confidence.
How does CryptoMKT attract, onboard and retain clients and strategic partners in an industry where trust, innovation and user experience are critical?
Trust is the cornerstone of everything we do. We attract clients by being visible where trust is most needed—on the ground, in communities, with real people. Our onboarding processes are secure but simple, and we invest heavily in user education, especially for first-time crypto users.
Retention is driven by the quality of our service: fast support, real-time communication and product reliability. Strategic partnerships, especially with NGOs and payment providers, are built on shared values and long-term impact. Our innovation is not about chasing trends; it’s about solving real problems in ways that are culturally and economically relevant.
Being a woman in a male-dominated industry has only sharpened my focus on empathy, resilience and ethical leadership—qualities that define both our internal culture and our external success.
